Privacy Policy

1. Introduction

At Akay Travel Service, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, or any services offered by Akay Travel Service (collectively, the "Services").

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood this Privacy Policy and our Terms and Conditions.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, postal address, phone number
• Account Information: Username, password, account preferences
• Identification Information: Passport details, identity card information, date of birth
• Payment Information: Credit card details, billing information
• Travel Information: Travel itineraries, booking preferences, frequent flyer numbers
• Special Requirements: Dietary preferences, accessibility needs, health information relevant to your travel

2.2 Automatically Collected Information

When you use our Services, we may automatically collect certain information, including:

• Device Information: IP address, device type, operating system, browser type
• Usage Information: Pages visited, time spent on pages, links clicked, search terms
• Location Information: With your consent, we may collect your precise location information
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies (see our Cookie Policy for more details)

3. How We Use Your Information

We may use your information for the following purposes:

• Provide Services: Process bookings, manage your account, and fulfill your requests
• Customer Support: Respond to your inquiries, resolve issues, and provide assistance
• Communication: Send booking confirmations, updates, alerts, and support messages
• Marketing: With your consent, send promotional messages, newsletters, and travel offers
• Improvement: Analyze usage patterns to enhance our Services and user experience
• Security: Protect against fraud, unauthorized access, and other security threats
• Legal Obligations: Comply with applicable laws, regulations, and legal processes

4. Information Sharing and Disclosure

We may share your information with the following categories of recipients:

• Travel Service Providers: Airlines, hotels, car rental companies, tour operators, and other travel suppliers necessary to fulfill your bookings
• Payment Processors: Financial institutions and payment service providers to process your payments
• Service Providers: Companies that perform services on our behalf, such as IT support, customer service, marketing, and analytics
• Business Partners: Companies with whom we partner to offer integrated services or promotions
• Legal Authorities: Government agencies, law enforcement, or other parties when required by law or to protect our rights
• Corporate Transactions: In connection with a corporate sale, merger, reorganization, dissolution, or similar event

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the retention period, we consider the following factors:

• The duration of our relationship with you
• The necessity of the information for providing our Services
• Legal requirements and obligations
• Statute of limitations for potential claims

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. International Data Transfers

We may transfer your personal information to countries other than the country in which you initially provided the information. These countries may not have the same data protection laws as your country. When we transfer your information internationally, we will take appropriate measures to ensure that your personal information receives an adequate level of protection in the countries to which it is transferred.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Rectification: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing of your personal information
• Data Portability: Request transfer of your personal information to another service provider
• Objection: Object to processing of your personal information
• Withdrawal of Consent: Withdraw consent at any time for activities based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

9. Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you visit or use.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about our information practices. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

13. Complaints

If you have a complaint about our use of your personal information or our response to your requests, you may submit a complaint to the data protection authority in your jurisdiction. We would, however, appreciate the opportunity to address your concerns before you approach a data protection authority, so please contact us in the first instance.