Last Updated: April 29, 2025
This Cancellation Policy outlines the terms and conditions regarding cancellations, refunds, and changes to bookings made through Akay Travel Service's website, mobile applications, and services (collectively, the "Services"). This policy is part of our Terms of Service and should be read in conjunction with it.
By making a reservation or booking through our Services, you agree to the terms described in this Cancellation Policy.
For the purpose of this policy, the following terms are defined as:
Our cancellation terms may vary depending on the type of service booked, the provider's policies, and the timing of your cancellation. The specific cancellation conditions applicable to your booking will be clearly communicated during the booking process and in your confirmation email.
All bookings are subject to confirmation. Once your booking is confirmed, you will receive a confirmation email containing details of your booking and applicable cancellation terms.
Some bookings may be marked as "non-refundable" or "non-cancellable." These bookings cannot be cancelled or modified, and no refund will be provided in case of cancellation.
For services provided by third parties (such as airlines, hotels, or local tour operators), the cancellation policy of the specific provider may apply. These policies will be communicated to you during the booking process.
Cancellation policies for hotel bookings vary by property and rate type. Generally, the following terms apply:
Flight cancellation policies are determined by the airline and fare type. Generally:
For package tours and excursions, the following cancellation terms typically apply:
For private transfers, car rentals, and other transportation services:
To cancel or modify a booking, you may use one of the following methods:
Please note that the cancellation is only effective once confirmed by Akay Travel Service in writing.
If you are entitled to a refund, the processing time will depend on your payment method:
Refunds will be issued using the same payment method used for the original booking. For example, if you paid by credit card, the refund will be credited back to the same card.
In some cases, only a partial refund may be issued, depending on the cancellation terms and timing of your cancellation request.
Changes to existing bookings (such as dates, accommodation type, or traveler information) may incur modification fees. These fees vary depending on the service provider and the nature of the change.
If a modification results in a price difference, you will be required to pay the additional amount or, if applicable, receive a refund for the difference.
Name changes on bookings may be subject to specific fees and conditions, particularly for flight bookings where airlines often charge substantial fees for name changes or may not permit them at all.
In the event of force majeure, Akay Travel Service reserves the right to modify the cancellation policy. We will make reasonable efforts to provide alternatives or more flexible cancellation terms when possible.
In case of serious illness or injury preventing travel, we may offer more flexible cancellation terms upon presentation of valid medical documentation. This is assessed on a case-by-case basis and is subject to the policies of our service providers.
If an official government travel advisory is issued against traveling to your destination after you have made your booking, we will work with our partners to provide the most flexible cancellation terms possible.
We strongly recommend purchasing comprehensive travel insurance that includes cancellation coverage. Travel insurance can provide financial protection in case you need to cancel your trip due to covered reasons such as illness, injury, or other unexpected events.
Akay Travel Service offers travel insurance options during the booking process, or you may purchase insurance from a provider of your choice.
We may update this Cancellation Policy from time to time to reflect changes in our business practices or legal requirements. Any changes will become effective when we post the revised Cancellation Policy on our Services. We encourage you to periodically review this page to stay informed about our cancellation terms.
Please note that the cancellation terms that applied at the time of your booking will generally remain in effect for that booking, regardless of subsequent policy changes.
If you have any questions about our Cancellation Policy or need assistance with cancelling or modifying a booking, please contact us at:
Akay Travel Service
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